GAME and Gameplay shipping non-new stock OUTRAGE

One of my games arrived with a broken case, dirty disk and the manual was bent. Had one of those Game seals around the case

My KoFXII was brand spanking new, so nah Gameplay are still all good in my book.

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GAME sorry for tatty 'new' stock.

GAME has, through Eurogamer, apologised to anybody who received scuffed or damaged "ex-display" games during the busy Easter period.

To cope with demand, the retailer shipped stock from stores to online distribution warehouses. And there some copies "slipped" through the quality-control net.

"We can categorically confirm that all products sold as 'new' on our web sites are new," said GAME in a statement. "This stock should be in mint condition but we are now aware that some ex-display stock has slipped through our quality screening processes. This stock is new (it has never been owned by anyone other than us, and certainly it has never been played) however it may have been stripped of its plastic wrapping.

"If any of our customers have bought a "new" game from us, then we will have sent a new game out to them. If any customer has received a game that is damaged or that they are not happy about the condition of, we will be pleased to replace it or refund it, subject to our normal terms and conditions.

"We would never seek to mislead our customers by offering for sale product that we know to be sub-standard," the retailer added, "and would like to take this opportunity to offer our apologies to any customer that has been inconvenienced by this matter."

Those of you affected can contact GAME via the company's website, take your faulty goods to a GAME store along with despatch note or call customer services on 0871 200 1221.

"We value our reputation as a trusted retailer and can assure all of our customers that we will respond swiftly and positively to any issues that may be raised with us," said GAME, hand on heart.

"We have conducted rigorous quality checks of our Sale stock holding to ensure that all items we ship are of the quality our customers expect and can assure them that they can continue to purchase from our online Easter Sales with confidence."

http://www.eurogamer.net/articles/game- ... -new-stock

Yes subject to their normal terms and conditions.

So if you had one of their "new" games with a now broken "You can return this game within 28 days as long as you don't open it" seal then you can get strawberry floated*.

* May not be true. I am just bitter.

Just bought Dragon Age from gameplay. It better be new because I want the DLC code for purchasing new.

...

I'm seeing double here...

Four Krustys!?

To cope with demand, the retailer shipped stock from stores to online distribution warehouses. And there some copies "slipped" through the quality-control net.

No such net exists.

"We can categorically confirm that all products sold as 'new' on our web sites are new," said GAME in a statement.

Lie.

"This stock should be in mint condition but we are now aware that some ex-display stock has slipped through our quality screening processes.

Lie.

This stock is new (it has never been owned by anyone other than us, and certainly it has never been played) however it may have been stripped of its plastic wrapping.

Either a lie or they transport games between their shops and warehouse in one of those enormous cement mixers.

"If any of our customers have bought a "new" game from us, then we will have sent a new game out to them.

See above.

"We would never seek to mislead our customers by offering for sale product that we know to be sub-standard,"

Lie.

So if these games are new, where have they been to slip through the 'quality control'?

Ex-display?

Then why are the cases scuffed and marked, the manuals torn, and the discs scratched to strawberry float?

"We would never seek to mislead our customers by offering for sale product that we know to be sub-standard..."

Then why send it out in the above condition?

Laughable.

Website

The discs and manuals will have been in the back of the shop with the cases out on the shop floor. Technically they were new but some people were just unlucky enough to receive games that had been poorly looked after by the shop employees. It's the reason I never buy in-store. Why buy a new game for the disc to have got scratches sitting in a drawer?

Tragic Magic wrote:Why buy a new game for the disc to have got scratches sitting in a drawer?

Usually the disc is put in the middle of the instruction booklet, which is then neatly put into a small plastic bag with its edges folded around and filed into a drawer.

The chances of its getting scratched are minimal to none unless the staff use it as a frisbee beforehand.

However, the manual quite often has a disc-shaped indentation in it instead. :evil:

I bought a copy of Unreal Tournament 3.

Didn't think much of it now, but the plastic had been removed and it seemed as if the book had been read.

I want my fiver refunded. :evil:

tnman wrote:
Tragic Magic wrote:Why buy a new game for the disc to have got scratches sitting in a drawer?

Usually the disc is put in the middle of the instruction booklet, which is then neatly put into a small plastic bag with its edges folded around and filed into a drawer.

The chances of its getting scratched are minimal to none unless the staff use it as a frisbee beforehand.

Why do they do that to every single copy they get?

Makes more sense to put 4-5 display cases on the shop floor and if anyone wants to buy it, take the case to the counter where they will be handed a sealed copy.

Display cases goes back on display.

Don't always get display covers or run out of DVD boxes. That used to happen to us quite a bit

Hugo Stiglitz wrote:
tnman wrote:
Tragic Magic wrote:Why buy a new game for the disc to have got scratches sitting in a drawer?

Usually the disc is put in the middle of the instruction booklet, which is then neatly put into a small plastic bag with its edges folded around and filed into a drawer.

The chances of its getting scratched are minimal to none unless the staff use it as a frisbee beforehand.

Why do they do that to every single copy they get?

They don't. I think only one or two copies per game will go out on display, the rest will be made up of fake(display) cases where possible (99% of the time). Of course there are many titles where there will only be 1 or 2 in stock so they will have to put all of their copies of it out on display.

When I worked in Gamestation we'd unwrap and file ten copies of a game into a drawer for our display box purposes, sell all the sealed copies, making sure to regularly put the display boxes back on the shelves so it didn't look like we were sold out. If we ran out of sealed copies then the display boxes started to go.

Simples, mweh.

GAME and Gameplay shipping non-new stock OUTRAGE

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